Taxis in Northern Ireland
There are four classes of taxis in Northern Ireland (Class A,B,C and D). The most common type of taxi is Class A. These are usually ordinary saloon cars booked from a taxi company. Class B taxis must be accessible to wheelchair users.
Booking a taxi
Most people book a taxi in Northern Ireland through a taxi company either by telephone using a smartphone app. It is best to let the company know about any accessibility requirements when you book a taxi.
There are taxi ranks in towns and cities across Northern Ireland where you may be able to get a taxi. All taxis that operate from ranks in Belfast City Centre must be accessible to wheelchair users.
In general you will find it difficult to hail a taxi in the street in Northern Ireland.
All taxi fares in Northern Ireland are regulated by the Government. This means you should not pay anymore than the Maximum Fare.
For more information about fares visit the NI Direct website.
Complaints about taxis
If you are unhappy about the service you have received from a taxi driver or company you can make a complaint to the Department for Infrastructure.
For more information about how to make a complaint about taxis visit the NI Direct website.